Return & Exchange
For eomenie, customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 15 days from delivery date to request a return & exchange.
What is my return shipping cost?/ Will you pay for the return shipping cost?
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose.
NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
If due to our reasons, the products received are damaged or not correct, eomenie will resend a correct or a new product, consumer is not required to bear cost to get a new product.
How to Start a Return & Exchange?
To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with our returning address which you will use it to ship back the items.
1. What items can't be returned?
Gift cards, beach blankets, swimming rings, sunglasses, jewelries, hair accessories and items marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded unless there is a quality issue. Items marked as flash and final sales are also not returnable unless they are defective, don't match their description, or fail to perform as described. Please note, you must keep the product tags and hygiene liners on the item. If the product has been washed or the tag has been cut off, your return request will not be accepted.
2. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
3. All returned items should be unwashed and unworn with original tags and hygiene strips attached. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
4. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 damenie days to process. Once your refund has been issued, you will receive a refund notification email.
If you have any other questions, do not hesitate to contact our customer service at email@example.com, we will reply to you asap.