Shipping & Delivery

We ship to United States, Canada, Australia, South America, Europe. And we provide FREE STANDARD SHIPPING on all orders over $49.

Receiving Time = Order Processing Time + Shipping Time

I. Order Processing Time

The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-3 business days to process your order (while some items may need 3-7 business days or longer). You will receive an email notification once your order has been shipped.

II. Shipping Rates & Shipping Time

Free Standard Shipping for orders over $49  (8-14 business days)

Standard Shipping: flat rate charge of $6.99 (8-14 business days)

Expedited Shipping: flat rate charge of $6.99 (3-8 business days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at eomenie-us@hotmail.com with your order number and correct information as soon as possible.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc.

We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Q: What should I do if my order is returned?

Customer responsibility: Incorrect address, refusal of the package, etc. We do not bear any responsibility for such situations. 
Eomenie responsibility: Full refund exclude shipping fee, or resend for products you did not receive.

Still Need Help?

If you need additional support, please contact us at eomenie-us@hotmail.com.

***Attention***

1. The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the COVID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may leads to a delay of parcel processing and delivery services in destination countries in different uncertain ways.

2. Please leave sufficient details about your shipping address to ensure a smooth delivery, it would be better if your shipping address can be accurate to Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.

3. Please note that Eomenie is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by Eomenie.

4. We do ship parcels to P.O. Box Address and Military Address(APO/FPO) via Standard Shipping Methods, but Expedited Shipping Methods are not available to P.O. Box or Military Addresses(APO/FPO). Please note that shipping to outlying territories or remote areas & islands, military addresses(APO/FPO) usually take much longer than normal delivery time.

5. Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately this is outside of our control, normal service resumes soon after holiday or extreme weather ends.

6. Your order can be tracked in details only when it arrives in destination country. Especially for expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.

7. Due to longer customs clearance time, the shipping time may be extended to 15-20 working days for destinations in Middle East, such as Israel, Turkey,  United Arab Emirates, Saudi Arabia, Kuwait, etc. 20-30 working days for destinations in Latin America, such as Argentina, Chile, Colombia, Guatemala, Peru, etc. 12-25 working days for destinations in Africa, such as South Africa, Egypt, 10-20 working days in Philippines, Indonesia and India.

If you have any question about the shipping, please contact our customer service: eomenie@hotmail.com, we will reply you asap, thank you!